Providing an awareness of the principles of good communication and record-keeping within the environment of a childcare setting, this course will ensure effective communication skills and good practice when recording information.

Learning Outcomes:

  • Definition of communication
  • Communication methods
  • Models of communication
  • Communication techniques
  • Managing communication
  • Legislation and good practice
  • Key principles of record keeping
  • Care records
  • Errors and prevention


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