Conflict Resolution

£10.00

Category:

This is ideal as an introduction to managing conflict procedures and will improve your ability to deal with difficult or emotional conflict situations, in a rational and professional manner.

 

Learning Outcomes:

  • Explain the purpose of a Conflict Resolution Procedure
  • Understand Conflict Resolution Procedures
  • Identify the key roles in Conflict Resolution Procedures
  • Understand an employee’s right of appeal

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